Hello operational improvement fans!
Apparently Eric hiller is cheating on us these days with his own personal website (www.eric-hiller.com). But, we are still happy to pass on his work to you. He just wrote a new piece for medium.com called:
Eric Hiller Provides Operational and Process Improvement Tips
This article is targeted toward executives and high level consultants that are trying to affect a process transformation in their organizations.
Certainly there are 1001 ways to fail in a process transformation in the organization, but in this article Eric’s only going to focus on the top ten (well, 11). On the other hand, if you get these 11 right, you probably will avoid 90% of the pitfalls!